Sewage Backing Up? 8 Steps to Take Right Now

A sewage backup is one of the few true plumbing emergencies — it's unsanitary, it damages everything it touches, and it gets worse by the minute. If it's happening right now, do these eight things in order. Then call (833) 713-2101 — our emergency line is answered 24/7.

1. Stop all water use immediately

Don't flush, don't run taps, don't start the dishwasher or laundry. Every gallon you add pushes more sewage up through the lowest drain.

2. Keep people and pets away

Raw sewage carries bacteria and viruses. Keep children and pets out of affected areas, and don't wade through it without waterproof boots and gloves.

3. Turn off electricity in affected areas

If water is near outlets, appliances, or the electrical panel, switch off the relevant breakers — from a dry location. Water and electricity are a lethal combination.

4. Don't try to snake the main line yourself

Consumer-grade snakes rarely reach a main-line blockage and can damage fixtures or get stuck. Worse, aggressive DIY attempts can turn a partial blockage into a complete one.

5. Open windows for ventilation

Sewer gas in high concentrations is unpleasant and unhealthy. Ventilate the area while you wait — but don't run exhaust fans that could spread contaminated air through ductwork.

6. Take photos for insurance

Document everything before cleanup begins: standing water, affected belongings, the source drain. Your homeowner's policy may cover backup damage if you carry the endorsement.

7. Call a professional emergency service

Call (833) 713-2101 now. Tell us which fixtures are backing up and whether it's still rising — that helps us arrive with the right equipment. Our technicians clear emergency blockages and then camera-inspect the line to find the cause.

8. Don't use the plumbing until it's cleared

Even after the visible water recedes, the blockage is still there. Wait for the all-clear from your technician before using any drains.

After the emergency: fix the cause

Clearing the backup solves the symptom. The camera inspection afterward shows whether roots, a collapse, or buildup caused it — and whether you need cleaning, root removal, or repair so it doesn't happen again at 2 AM

Not sure what your line needs?

A camera inspection gives you the answer in under an hour.

Call (833) 713-2101

Questions About This Topic

Is a sewage backup dangerous?

Yes. Raw sewage contains pathogens that cause serious illness. Limit contact, wear protective gear, and have the area professionally sanitized after the plumbing is fixed.

Will my homeowner's insurance cover it?

Often, but only if you carry a water/sewer backup endorsement — standard policies usually exclude it. Check your policy and call your agent after documenting the damage.

How fast can you get here?

We target a 60-minute emergency response in the Bartlett area. Call (833) 713-2101 now — the sooner you call, the less damage.